Last updated: October 6, 2026
30-Day Return Window
We accept return requests for eligible items within 30 days after delivery.
Return Eligibility
To be eligible for a return, the item must generally be unused, unworn, and in substantially the same condition in which it was received, with any original packaging, accessories, and components included.
Before sending any item back, email contact@grabrush.com with your order number and the reason for the return. Please do not send a return without receiving return instructions from us first.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at contact@grabrush.com. Include your order number and clear photos or other information that helps us review the issue.
Non-Returnable Items
For health, safety, hygiene, customization, final-sale, or other product-specific reasons, certain items may not be eligible for return. Any applicable product-specific restrictions will be communicated where required.
Return Shipping
Unless the return is due to an item being damaged, defective, incorrect, or another issue for which we are responsible, return shipping costs may be the customer's responsibility. Any required return method or destination will be provided after your return request is approved.
Refunds
After an approved return is received and reviewed, we will notify you of the outcome. If a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
Order Cancellations
If you need to cancel or change an order, contact us immediately. We cannot guarantee cancellation or modification after processing or fulfillment has begun.
Contact
For return or refund questions, email contact@grabrush.com.